Terms and Conditions

1. Sales Policy

All sales are final, and no refunds will be given unless the product is found to be faulty under warranty terms.
• If a product develops a fault, we may offer a discounted replacement at our discretion.
• Customers are responsible for ensuring the product suits their needs before purchase.
• We are not responsible for installation issues or damages caused by improper setup after the sale.

2. Repair & Warranty Policy

• We provide a 3-month warranty on repairs, covering only the work performed and specific parts used.
• The warranty does not cover :
• Unrelated faults or new issues that arise after the repair.
• Pre-existing conditions not addressed in the original repair.
• Damage caused by misuse, power surges, water damage, or improper handling.
• Repairs attempted by a third party after our service—this will void our warranty.
• Once the customer agrees to the repair and parts have been ordered, no cancellations are allowed. The full quoted amount will be charged, even if the repair is cancelled.
• If a repair is not possible, we may offer a discounted replacement where applicable.

3. Call-Out Charges

A call-out fee applies to all service visits, payable at the time of booking or on arrival.
• If the customer chooses not to proceed with the repair after receiving a quote, the call-out fee remains payable in full.
• If we determine the appliance is beyond economical repair, we may offer alternative solutions, such as a replacement or disposal service.

4. Liability & Exclusions

Surrey Appliances Limited is not responsible for previous repairs, modifications, or hidden defects in an appliance.
• We are not liable for indirect losses, spoiled food, or inconvenience due to appliance failure.
• We do not guarantee that repairs will prevent future breakdowns or extend the life of an appliance beyond its expected usage.
• Customers must ensure a safe and accessible working environment for our technicians. If access is restricted or unsafe, we reserve the right to refuse service.

5. Property Damage & Liability

• Our technicians take every precaution to perform repairs and installations safely. However, we are not liable for:
• Pre-existing damage to the appliance or surrounding property.
• Damage caused by old, faulty, or fragile plumbing, electrical connections, or fittings.
• Issues arising from improper installation by a third party.
• Customers must ensure the appliance is in a safe, accessible location before service.
• If accidental damage occurs due to technician negligence, we will assess the issue and may offer a resolution at our discretion.

6. Customer Responsibilities

Customers must provide accurate details about the fault when booking a service.
• Any delays or additional costs due to incorrect information will be the customer’s responsibility.
• If the customer is unavailable at the agreed appointment time, a missed visit charge may apply.

7. Customer Feedback & Reviews

Surrey Appliances Limited strives to provide excellent service and ensure customer satisfaction. If a customer is dissatisfied with the service provided, they must contact us directly to resolve the issue before leaving a public review.
• If a customer leaves a review without first reaching out to resolve the issue with us, we reserve the right to remove the review as it would not reflect the opportunity for resolution that was offered.
• We are committed to addressing any concerns and ensuring the highest level of customer satisfaction, and we encourage customers to communicate with us directly to allow us to make things right.